Skip to main content

"Page ABC references an attachment XYZ whose data cannot be found"

Symptom

While converting a Scroll Versions managed space from Scroll Versions to Scroll Documents, you encounter the following warning:

"Page ABC references an attachment XYZwhose data cannot be found"

Explanation

The mentioned attachment is likely broken, as the data cannot be accessed.

Resolution

To resolve the problem, follow these steps:

  1. Go to the page referenced in the error message.

  2. Click on the page tools icon for the page (•••) and choose Attachments.

  3. Find the attachment specified in the error message.

  4. Remove the attachment.

  5. (Optional) Add the attachment again if it's not corrupted.

  6. Attempt to convert the space again. If the issue persists, contact support for further assistance.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.